Returns & Exchanges
At Brand New Engines, we want you to love your new look, which is why we offer a 30-day return window for all unworn apparel with original tags attached. Simply follow our streamlined process to ensure your exchange or refund is processed quickly and efficiently.
Initiate Your Request
Log into our online returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and include the printed packing slip to ensure our warehouse team can identify your return.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be issued within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing