Frequently Asked Questions
Everything you need to know about shopping at Brand New Engines
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic exchange or refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Brand New Engines is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes throughout our entire manufacturing process.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey to your doorstep.